Frequently Asked Questions (FAQ)
1. Which countries do you ship to?
We offer international shipping to most countries. However, availability may vary depending on the product and supplier. Some items may be restricted to certain regions due to shipping limitations. For more accurate details, please check the product page before placing your order.
2. How long does shipping take?
Shipping times depend on the product, destination country, and supplier. On average, orders are processed and shipped within 2–5 business days, and delivery usually takes between 7–20 business days. You will receive a tracking number once your order is shipped.
3. What payment methods are accepted?
We currently accept PayPal for all orders. With PayPal, you can pay using your PayPal balance, major credit cards (Visa, MasterCard, American Express), or linked bank accounts. You do not necessarily need a PayPal account to complete your purchase.
4. Can I return or cancel my order?
Return and cancellation policies vary depending on the supplier and the type of product. Some items may be eligible for return or refund under certain conditions. Please refer to our Refund and Returns Policy page for more details. If you need help, feel free to contact our support team.
5. Are your products covered by a warranty?
Warranty availability depends on the product and supplier. Some items may include a warranty, while others may not. If a product includes a warranty, it will be clearly stated on the product page.
6. How much does shipping cost?
Shipping fees vary by product, location, and supplier. Some items come with free shipping, while others may include a variable fee based on distance or shipping method. The exact cost will be calculated at checkout.
7. How can I track my order?
Once your order is processed and shipped, you’ll receive a tracking number via email. You can use it to monitor the delivery status through our Order Tracking page or directly on the shipping carrier’s website.
8. How can I contact support?
We offer customer support Monday to Friday, from 6:00 AM to 9:00 PM (UTC). You can reach out via:
- Telegram:
- Email:
9. Do I need to create an account to place an order?
Account creation may be required for purchasing to ensure order tracking, faster checkout, and better customer support. You can manage your orders and shipping addresses in your account dashboard.
10. When do you offer discounts or promotions?
We regularly offer special deals and discount campaigns. Stay tuned by checking our homepage and banner notifications, or subscribe to our newsletter to receive the latest offers directly.